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Frequently Asked Questions

Are your products made out of real gold?

Our products include the highest quality of material for the price. Our pendant/chain combo necklaces are 18k Gold PVD Plated, which is the highest quality of plating available. It is guaranteed to not lose its colors for many years if treated properly. 

How should I store/protect my Jewelry?

Refer to our Jewelry Care Guide here.

What forms of payment do you accept?

We accept every major credit and debit card including Visa, Mastercard, Discovery and American Express. We also accept Paypal.

Where do we ship from?

All orders are shipped directly from New York, New York, USA.

How long does shipping and processing take?

Shipping within the United States is handled via USPS and takes on average 3-5 business days after processing (0-2 days).

International shipping may take anywhere from 6-15 business days depending on the customs and your location.

How do I know when my order has shipped?

You will receive an email with tracking information once your order has been processed. Keep in mind processing may take 0-2 business days.

Do you accept refunds or exchanges?

We offer an 100% satisfaction guarantee, if you are not satisfied with your product, you may return it undamaged within 10 days of purchase for a full refund or store credit.

If your necklace ever breaks due to common use, we will replace it one time with no replacement cost on your end.

Having trouble trying to place an order?

Please contact us at the "Contact Us" page. Please include issues with your order placement.