My Cart

Close

Return/Exchange/Warranty Policy

What is the Return/Exchange Policy?
The Jewelry Plug accepts returns/exchanges within 10 days of the date your item was delivered. Returns must be sent back in NEW condition. If you would like to return/exchange any item(s), please contact us. Our customer support email is support@thejewelryplug.com, or via our contact us page.
All of our jewelry are guaranteed under our Lifetime Warranty Policy. The warranty entitles you to a one-time repair of the piece - free of charge. We will repair the item if you experience any defects in craftsmanship or breakage. 
There is a $49 USD repair fee if you encounter future problems. *We will reimburse or pay for return shipping only in the event that we have erred. For example: if we were to send you the incorrect piece of jewelry
*Please retain your Warranty Card to use our Lifetime Warranty feature*